We guarantee the authenticity and quality of all products sold on our store however, if you are not completely satisfied with your purchase, you can get a full refund under the following conditions:
Please contact us within 3 days from the day you receive your order, and ensure that this product is in its original packaging, unused and in the same condition it was received. Refunds will be made after receiving and inspecting the returned product. If you paid through electronic means (credit card) the money will be returned to your credit card. Depending on the requirements of each buyer's bank, the refund will take up to a month to appear on the credit card statement.
Please note that the refund to your account will only include the value paid for the product you purchased, and our store is not responsible for any costs of reshipping the product you do not want.
The products that are not returned are as follows:
• filter products
• Products that are not in their original condition, opened, tampered or damaged.
• Products whose serial number does not match what is registered with us.
Under special circumstances, if you receive a product that is wrong or different from what you ordered or its specifications are different from what is shown on the website, we will arrange to return and replace the product free of charge, but the product must be returned in the same condition in which you received it with its original packaging and/or its packaging without damage to any harm.
